Last updated: October 13, 2026

Refund & Return Policy

Storyline Quilting LLC

At Storyline Quilting, we take pride in offering beautiful fabrics, quilting supplies, and thoughtfully made products. We want you to love your purchase! If something isn't quite right, we're happy to help.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, items must be:

• Unused, unwashed, and in their original condition.
• Free from stains, odors, pet hair, or alterations.
• In their original packaging when applicable.
• Accompanied by proof of purchase.

Please contact us at storylinequilting@gmail.com before sending a return. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

Because of the nature of our products, the following items are final sale unless they arrive damaged, defective, or incorrect:

• Fabric cut specifically to fulfill your order, including cut-to-order yardage.
• Opened or incomplete fat quarter bundles, precuts, and quilting kits.
• Custom-made or personalized products.
• Completed custom quilting services.
• Digital patterns and downloadable products.
• Clearance items clearly marked final sale.

Unopened, complete precut bundles and quilting kits may be returned within the standard return window.

Damaged or Incorrect Orders

We carefully inspect and package every order. However, mistakes can happen!

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at storylinequilting@gmail.com, preferably within 7 days of delivery.

Include your order number, a description of the issue, and photos if possible.

We will work with you to arrange an appropriate replacement, refund, or other resolution at no additional cost when we are responsible for the issue.

Return Shipping

Customers are responsible for return shipping costs on change-of-mind returns.

Original shipping charges are nonrefundable unless the return results from our error or another situation where a refund is required by law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of packages returned without tracking.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 5 business days of approval. Your financial institution may require additional time to post the credit.

Exchanges

If you would like a different product, please contact us to discuss availability. In most cases, the simplest option is to return an eligible item and place a new order.

Order Cancellations

Please contact us as quickly as possible if you need to cancel an order.

Orders may be canceled before processing or cutting begins. Once fabric has been cut, a custom project has started, or an order has shipped, cancellation may no longer be possible.

Contact Us

For questions about returns, refunds, or your order, please contact:

Storyline Quilting LLC
Email: storylinequilting@gmail.com

We appreciate your support of our small business and the quilting community!